West Bengal. PIN-700073, INDIA


Information and communication technologies have influenced every part of the society. We have witnessed changes that were never imagined before. Information is available everywhere. Technologies have given us a chance to get information everywhere. There is also the relevance or traditional library techniques. Synthesis of different perspectives brought by the professionals will allow this new medium a viable one. Modern libraries are full of both print & electronic media. So Library professionals must be trained accordingly to integrate the new technologies and services to the library clients through Education and Training. Networked environment requires basic skills for the Library professionals to serve the client properly. Recognising the need for information, locating, accessing, evaluating and organising it.

Keywords :  Technology, Information & Communication Technology (ICT), Library & Information Services (LIS), Library professional  Trainings.


Influence of ICT is immense. It offers access to the portals for remote resources of books, journals and other electric resources. It facilitate off site electronic access to local & remote resources from home, office or elsewhere. Library staff must be well equipped knowledge of ICT and to do this it requires the following points to be implemented.

  1. Increase skill on ICT to disseminate knowledge from printed & digital resources.
  2. Updating of greater knowledge areas
  3. Increase literacy skill
  4. Increase knowledge management skill in every field which the client may require.
  5. Use all resources to satisfy all types of library users.


Existing  automated library services by hardware and  software  includes processor, server, storage devices, such as – Floppy, CD, DVD drives, Bluetooth, Pod cast, Telecommunication equipments, such as-Modem, Telephone & Fax and other peripherals, such as – Printer, Keyboard, Sound box, Speaker etc.

Library software to perform all sorts of duties such as Accession of books, Cataloguing, Classification, Reference Services, Selective Dissemi-nation of Information (SDI) Services, Routine Library administrative jobs etc.

Know the technologies of ICT to dispense knowledge to the library users. To do these job all library personnel should know

Online resources assessment & dissemination

Use of Internet resources assessment skillfully & dissemination of it

Know CD-ROM Technologies & Databases available on CD-ROM

Know your library user community

Increase skill on VDO conferencing


In the library there are books & journals of old form and modern electronic forms and synthesis of both of these make a library viable to the library users. Still now there are traditional library collections and we cannot discard them and they have relevance to eater knowledge to the library users and it is very easy to read the hard copy of books, it requires no modern gadgets to read   and we must give importance to the following points.

  • Print media information is cheap, does not require any technology to use it and to dispense knowledge from it.
  • One time purchase and access to the books several times by one time payment.
  • Resources are static
  • Library is the owner of the printed purchased books and journals
  • Printed books and journals support the sustained development of ideas and these are the Emblem of human culture.

In the electronic library holdings, library is not the owner, it  purchase the  online matter and use it and process the collection for access and use only. It may be on lease basis also. When lease is over access is not possible.


In the library there must be both printed and electronic books and journals and other electronic resources also. Combination of the library may be well organised. Librarian must balance the two. We can say whether information available on print or electronic is not so important. It is the Content, which is important. I am to quote – “Librarian can not avoid the hardware, software and accessories but if we place too much importance on them, we may miss the content” – Devis, 1997.

Each information format has strength and weaknesses. The main point to consider is the satisfaction of user’s need.


There are changes of technologies very quickly. Hardware, software products have changed drastically. The expert librarian with these technologies offering best services to the clients, i.e. library users. Adopting New Technologies the Librarian requires to consider the following points.

Develop the Library Mission and goal and proceed accordingly

Prepare Budgetary plan to implement it.

Evaluate the present technology and services

Asses the clients need (* Clients need is judged by Questionnaires survey and data derived from it is being used for better library services. Please see the Questionnaire in the attached annexure part.)

Update your technology from time to time

Regular staff training for having the current knowledge in the field and join the Continuing Education Programme (CEP)

Let me discuss the above points one by one

Develop the Library Mission & goal & proceed accordingly

Figure – 1: It shows the planning Mission & goal
PURPOSE OF STATEMENT: For better services to the clients by the library as a catalyst integrating knowledge in all forms
GOAL: Create state of the art automated; integrated library system for dispensing information to the Institute members in all formats located anywhere.
OBJECTIVES: To implement the transformation, the current library system into a newer one state of the art system and services within next six months
ACTION : To create operation to fulfill the objectives, employ the expertise knowledge, organising expert man power

Prepare Budgetary plan to implement it

Prepare the Budget to implement Technology plan

Automation costs: It is important to automate the Library services and it involves the installation and operational costs of the integrated State of the Art Library and Information Services

Figure -2 Shows the cost in every aspect

PLANNING AND CONSULTING COSTS: – Hire an expert consultant to assist long range Technology Planning and to prepare all staff properly trained to do all sorts of job.

INITIAL PURCHASE COSTS:  It includes purchasing Hardware & Software, preparing library Website and maintaining all sorts of Library services.

HARDWARE COVERS:  Servers, Disc Drives, Work stations, Printers, Routers, Switches, Scanner, Modem, UPS, Keyboard, Copier, Pen drives, Telephone etc.

SOFTWARE: Licensing of Vendor’s supplied Software to run the system for proper functioning of Circulation, Acquisition, Cataloguing, Classification, Issue of reminder for over due or lost books, Reference services, Regular Library administrative jobs.

ROOMS AND WEBSITE PREPARATION: Rent for space for website to the service provider. Proper room arrangement to install these for library services. A.C Room costs. Phone Bill cost, Training of Staff Costs etc.

COST FOR PURCHASE OF NETWORK SPECIFIC HARDWARE, CABLE LINE FOR LOCAL AREA NETWORK (LAN) ETC. – LAN system by Ethernet based network Cable wire for connecting server and working PC terminals.

TCP/IP – Transmission Control Protocol/Internet Protocols Leased line Broadband phone connection cost. Operating system such as LINUX/ UNIX/MAC/WINDOWS NT-2000 costs for the automation system.

PURCHASING DATA BASES – On line database purchase costs and for CD-ROM databases costs

Evaluate the present Technology and Services

  • Identify  present Services and technology used
  • Evaluation of the strategic plan to implement
  • Suggestion of implementing modern services changing the old one

Figure – 3:  Evaluation Sheet

Services Areas Plan Strategy Old New Remarks
Cataloguing Card Catalogue OPAC (MARC-21 & Dublin core Metadata Modern technique and quick services. It may be accessed from any where
Classification Dewey Decimal Classification 21st ed (DDC-21st ed) DDc-23rd ed Easy to retrieve information
Circulation Browne charging system. It is time consuming, Reader must come to the library for reissue of books Electronic charging (online) Easy, time saving, reader may reissue books from outside
Administrative jobs Traditional Paper works, times consuming Electronic data input in P,C. is very easy. No paper required Easy, Time saving and data retrieve and printout is also possible
Purchasing Ordering through paper works. It takes much time. Payment through cheque Ordering by email, Payment through Online Banking Time saving payment by online and it takes no time and very easy
Barcode the collections Only card catalogue record is there Electronic RFID barcoding (RFID- Radio Frequency Identification) Easy to get data about library collection from anywhere, any time
Maintaining Bibliographic and other Databases on Only paper based Bibliographic and other databases recorded Electronic, online data, CD-ROM databases collections Easy to get data about library collection from anywhere, any time

Asses the clients need

  • Analyse the information presently used
  • Distribute Questionnaires among the readers and analysing the received data asses the clients need.

Figure – 4 :  Client’s  need assessment


  • of Books in the library holding
  • of Periodicals in library holding


  • of Books issued annually
  • of Periodicals issued annually


  • of Students, Teachers etc. and other staff of the Institute


  • of Books purchased annually through book suppliers
  • of Books and Journals purchased annually  through publishers directly
  • No of periodicals purchased annually through suppliers


  • of reference services given annually
  • of reference services through Email
  • of searches done using in-house Reference Databases

Document Delivery Services

  • of Inter library loan requested annually
  • of Inter library loan given annually
  • of Journals articles requested from other institutes


  • Total number of CD-ROM databases in the library
  • of Electronic Journal subscribed annually
  • of Electronic book subscribed annually


  • Address to contact – Overview of the library – Library staff
  • Library holdings on OPAC – Audio and VDO files of the library

Access to the Institute Library Website

  • of hits on the library website
  • Search about library holdings
  • of databases derived from the library site from the outside clients
  • of pages accessed by outsiders through library website


Institute Library adopted Technology must support the users’ need. Technology is changing day by day, so library must update the technology to support the users’ need and expectations.

Technology must help the Institute to achieve its goal Librarian must be aware of the existing technologies and their convergence to afford improved services to the clients.


To train the library staff for updating their knowledge base the following points must be considered –

I. Give importance on the skills which are important for everyday library operation to dispense the clients’ need

II. Staff must be provided with practical training

III. Be sure that the trainees can use the up to date knowledge which they have gained and utilise it in their own library.

IV. Time to time check your library software, databases, and other equipments which should be updated and train the staff accordingly

V. Refresher courses must be given to the library staff on regular basis and evaluate their knowledge to utilise it in the library.


With the changes of the technology who can change and adopt the new one fruitfully success to achieve the goal of the Institute by better services. So the role of the Library and Librarian is immense and I do hope we must succeed and go ahead accordingly by proper planning.


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Caywood, Carolyn – Selection criteria for World Wide Web resources. Public Libraries. Vol : 35, 1996. p-169

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Cohn, John. M., Ann L. Kelsey & Keith Michael Fields. 2000. Writing & Updating Technology Plans : A Guidebook with Sample Plans on CD-ROM. New York : Neal – Schuman.

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Hawbaker, A Craig & Cynthia K. Wagner – Periodical ownership versus full text online access : A cost-benefit analysis. The Journal of academic librarianship. Vol : 22, 1996 p105 – 109.

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Library-license ( It is an excellent website which assists the librarians regarding legal terms and licensing issues.

New York State Education Department, “Door ways to Information in the 21st Century: Every New York Library an Electronic Doorway Library” 1998 Online available – /libdev/ edl/ thirdpln.htm [Accessed 2008, August 2].

Oakland (CA) Public Library. 1998. “Technology Competencies for Library Staff”. Fall 1998 [Online] www. Oakland library, org/ techcomp.html [Accessed 2008, August 6]. [Accessed 2008, August 6].

Penniman, W. David. 1987. “Tomorrow’s Library Today. “Special Libraries 78, no. 3 (Summer) : 195-205.

Saffady, William- Introduction to Automation for Librarians. 4th ed. Chicago : American Library Association, 1999.